How do I clean the pre-filter?

The pre-filter is the first stage. It catches larger particles like dust, hair and dander.

1. Unplug the unit and remove the pre-filter screen.
2. Rinse it with water.
3. Let it dry completely, then put it back.

Replacement Pre-Filter Screens start at $6.99: https://airdogusa.com/products/pre-filter-screen. Detailed instructions are in the attached PDF.

Still need help?

We're real people and we're happy to help. Our support team is available Monday to Friday, 7am to 3pm Pacific. Email support@airdogusa.com or call 1-800-958-9609 (toll-free), and we'll reply within 1 business day. It helps to include your order number, which Airdog you have, and a photo or short video if something isn't working right.