MOI humidifier troubleshooting: Clean Tank, not pumping water, -C- and reset

My MOI says "Clean Tank"

This means the water pump is dirty or clogged and has stopped pumping. Cleaning the pump impeller usually fixes it. Video: https://www.youtube.com/watch?v=5wBaA6i0Gq4

My MOI isn't pumping water

The floater usually needs a quick clean. Video: https://drive.google.com/file/d/1WembSzS9K8lPO4Z4JBFANklX8y_Itpsx/view?usp=sharing

My MOI shows -C-

It's time for a full cleaning. This video shows how to clean the water reservoir: https://youtu.be/gOxgX9nGnTU

How do I reset the MOI?

Press and hold the power button until you hear 2 beeps. Let go on the second beep, then give the unit 3 to 5 minutes to recalibrate. Video: https://drive.google.com/file/d/1ijG5KN4Ufjx0gsT8f_4wzluHgBCr4gaX/view?usp=sharing

Where can I get a new MOI filter?

MOI Replacement Filter ($50): https://airdogusa.com/products/moi-replacement-filter

Still need help?

We're real people and we're happy to help. Our support team is available Monday to Friday, 7am to 3pm Pacific. Email support@airdogusa.com or call 1-800-958-9609 (toll-free), and we'll reply within 1 business day. It helps to include your order number, which Airdog you have, and a photo or short video if something isn't working right.