How do I clean the wire frame?

The wire frame charges the particles so they can be captured. It's delicate, so clean it gently.

1. Unplug the unit and remove the wire frame.
2. Gently wipe both sides of the wires with a dry, soft sponge or the padded eraser from the Airdog Care Starter Kit.
3. Do not use water or any liquid on the wire frame, and don't use paper towels or a chalkboard eraser. Handle the wires carefully, as they can break.
4. Wipe the grey rubber sleeve where the frame sits, then reinstall the frame.

Detailed instructions with pictures are in the attached PDF. If a wire is broken, you can order a replacement Wire Frame ($69, fits X3, X5, X8 and P50): https://airdogusa.com/pages/accessories

Still need help?

We're real people and we're happy to help. Our support team is available Monday to Friday, 7am to 3pm Pacific. Email support@airdogusa.com or call 1-800-958-9609 (toll-free), and we'll reply within 1 business day. It helps to include your order number, which Airdog you have, and a photo or short video if something isn't working right.