The Airdog app won't connect. What should I check?

Sorry the app is giving you trouble. Here are the most common fixes.

1. Make sure your phone is on a 2.4GHz Wi-Fi network. The Airdog app doesn't connect over 5GHz.
2. The Airdog app doesn't support IPv6-only networks.
3. Home Wi-Fi setups can be complicated. To test the purifier itself, try connecting through a hotspot on another phone instead of your home Wi-Fi.
4. Check the label on the back of the unit. If it has a green matrix code, download the "Airdog Pro" app and connect. If it's a blue code, check that your firmware is up to date.

Setup videos (X8)

• iPhone: https://youtu.be/VCJhgdAvumE
• iPhone AQI sensor connection: https://youtu.be/94D0QHK7FGs
• Android: https://youtu.be/b2G-_f4xcgo

Do I need the app?

No. Your purifier works fine without Wi-Fi. Here's how to use the manual settings: X3 https://youtu.be/oHbo4x3DYfw?t=43, X5 https://youtu.be/1qY35JYKGK8?t=44, X8 https://youtu.be/YygdYMjZ2NM?t=56

Still not connecting?

Send us a screen recording of the connection steps, a photo of your unit's serial number label, and whether you use iPhone or Android. We'll work it out with you.

Still need help?

We're real people and we're happy to help. Our support team is available Monday to Friday, 7am to 3pm Pacific. Email support@airdogusa.com or call 1-800-958-9609 (toll-free), and we'll reply within 1 business day. It helps to include your order number, which Airdog you have, and a photo or short video if something isn't working right.