How do I contact Airdog USA support? (hours, phone, email)

We'd love to help. Our support team is made up of real people, and here's how to reach us.

• Email: support@airdogusa.com
• Phone (toll-free): 1-800-958-9609
• Hours: Monday to Friday, 7am to 3pm Pacific
• Chat: use the chat on airdogusa.com. Outside our hours, leave a message and it becomes a ticket we answer the next business day.

How fast will I hear back?

We reply within 1 business day. Messages sent on weekends or holidays are answered the next business day.

What should I include?

• Your order number
• Which Airdog you have (X1, X3, X5, X8, Pet Air, P50, MOI or another model)
• A photo of the serial number label if your question is about a part or a repair
• A photo or short video if something isn't working right

I left a voicemail. What happens next?

We'll call you back during business hours. If we can't reach you, we'll follow up by email, so you can also reply there with your order number and what's going on.