What does the Airdog warranty cover, and how do I file a claim?

We stand behind every Airdog. Here's how the warranty works and how to get help if something goes wrong.

How long is the warranty?

• Gen 2 air purifiers (X1, X3, X5 and X8 Gen 2): 3-year limited warranty from the purchase date.
• Gen 1 products: 1-year limited warranty from the purchase date. This includes the Pet Air Purifier, the P50 Pet Air Purifier, the X5+, the MOI humidifier, and the X3, X5 and X8 Gen 1 and earlier units.

How do I know if I have a Gen 1 or Gen 2?

• The Pet Air Purifier, P50 Pet Air Purifier, X5+ and MOI humidifier are all Gen 1 products.
• For the X1, X3, X5 and X8, check your order confirmation: Gen 2 units are listed with "Gen 2" in the product name (for example, "Airdog X5 Air Purifier Gen 2").
• Look at the display: X3, X5 and X8 Gen 2 units have a redesigned circular (ring) air quality display.
• X5 and X8 Gen 2 units also show CO₂ levels (there's a button on the control panel to switch between AQI and CO₂) and have built-in swivel casters.
• X3, X5 and X8 Gen 2 units come with a remote control, a cleaning brush and a cleaning eraser in the box.

You can also compare your unit with the Gen 2 and Gen 1 details in our technical specifications article: https://airdogusa.freshdesk.com/support/solutions/articles/73000563802

Still not sure? Send us your model and a photo of the serial number label, and we'll confirm your coverage.

What's covered?

Airdog warrants its products to be free of defects in material and workmanship during the warranty period. If a defect occurs, Airdog will repair or replace the product free of charge, at its discretion. A repaired or replacement product is covered for the rest of the original warranty period.

What isn't covered?

• Filters, unless they arrive damaged (which points to shipping damage)
• Damage from misuse, or from not following the owner's manual
• FitAir masks, tubing and HEPA filters

How do I file a claim?

Start your claim in our Redo portal: https://airdogusa.com/apps/redo/returns-portal/login?referralId=67a66b70f9a2527040a1cf8f. Include your order number, photos or a short video of the issue, and a photo of the serial number label. We review claims Monday to Friday, and you'll usually hear back within 1 to 3 business days.

If your order arrived damaged, see: https://airdogusa.freshdesk.com/support/solutions/articles/73000674677

Still need help?

We're real people and we're happy to help. Our support team is available Monday to Friday, 7am to 3pm Pacific. Email support@airdogusa.com or call 1-800-958-9609 (toll-free), and we'll reply within 1 business day. It helps to include your order number, which Airdog you have, and a photo or short video if something isn't working right.