My purifier has a burning smell or strange odor. What should I do?

Burning smell, smoke, or sparks

Please unplug the unit right away and don't use it until we've had a look. Then contact us with a short video and photos of the unit and its filters, your order number, and when you first noticed the smell. We'll get back to you within 1 business day with next steps.

A mild or stale odor

If the smell is musty or stale rather than burning, the catalyst filter may need refreshing. Set it in direct sunlight for about 1 to 2 hours, and clean the other filters. See https://airdogusa.freshdesk.com/support/solutions/articles/73000562080

Still need help?

We're real people and we're happy to help. Our support team is available Monday to Friday, 7am to 3pm Pacific. Email support@airdogusa.com or call 1-800-958-9609 (toll-free), and we'll reply within 1 business day. It helps to include your order number, which Airdog you have, and a photo or short video if something isn't working right.